What is the main material of the bags?
The materials vary depending on the style of the bags, but most commonly include metal, faux leather, rhinestones, crystals, and plastic.
What is the estimated delivery time?
The delivery time for all bags is typically 1 to 3 business days.
Do you have a return policy? What is the process?
At present, we do not accept returns, as all purchases are considered final.
Can I track my order once it's placed?
Certainly! Upon placing your order, you will receive an email containing your tracking number, allowing you to monitor your order in real-time.
Do the bags come in different sizes or is there only one standard size?
Our bags come in various sizes, and each product listing includes detailed sizing information for your convenience.
Are there customization options available?
Not currently, but customization options will be available soon.
What are the accepted payment methods?
We accept payments via Stripe and Kueski, both of which are highly trusted platforms in Latin America. real-time.
Do you offer international shipping?
Currently, we do not offer international shipping. However, if you're interested, please email us at heretohelp@rarebags.mx, and we'll assist you with your order.
Do you have any rewards program or membership for frequent customers?
While we don't have one at the moment, we plan to launch a rewards program soon.
How can I properly care for and clean my bag?
Our bags are delicate, which is why we provide a special velvet bag to keep them safe. Be sure to avoid dropping them to prevent damage.
Can I receive notifications about promotions and new releases?
Absolutely! Simply sign up for our newsletter at the bottom of our website to receive exclusive discounts and updates.
Is there any discount available for wholesale purchases?
Certainly! Please email us at heretohelp@rarebags.mx, and we'll share our wholesale prices with you.
Can I contact customer service if I have any questions or issues with my order?
Yes, you can reach us at heretohelp@rarebags.mx or via WhatsApp, Monday to Friday, from 9 am to 6 pm Mexico City time.
What is the privacy and security policy of the online store?
Yes, we have a privacy policy, which you can find in the footer of our website.
Do you offer gift packaging?
Not currently, but it will be available soon.
Is there any age restriction for making purchases in the online store?
Everyone is welcome to shop at www.rarebags.mx.
Do you have any physical stores where I can see the products in person before purchasing them online?
You can find our bags at Guinand boutique in Mexico City, various bazaars throughout the year worldwide, and soon in many more stores.